Refund and Returns Policy

At Lejone Safety and Essentials, we value our customers and are committed to providing quality safety products and excellent service. This Refund and Cancellation Policy explains the terms under which orders may be cancelled, products returned, and refunds processed.

1. Order Cancellations

Customers may cancel an order before it has been processed or dispatched for delivery.

If an order has already been processed or shipped, it cannot be cancelled. However, you may be eligible to return the item in accordance with this policy.

To request a cancellation, please contact us as soon as possible using the contact information provided on our website.

2. Returns

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product is returned in its original packaging with all labels, manuals, and accessories.

  • You provide proof of purchase or your order confirmation.

Lejone Safety and Essentials reserves the right to inspect all returned products before approving a refund or exchange.

3. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, or different from what you ordered, please notify us within 48 hours of delivery.

Where the claim is verified, we will, at our discretion:

  • Replace the product;

  • Repair the product where applicable; or

  • Issue a full refund.

4. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be processed using the original payment method within 7–10 business days.

Please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.

5. Shipping Costs

Shipping or delivery charges are non-refundable unless the return is the result of:

  • An incorrect item supplied by Lejone Safety and Essentials;

  • A defective product; or

  • An error on our part.

Customers are responsible for return shipping costs unless otherwise agreed.

6. Non-Refundable Items

The following items are not eligible for return or refund unless they are defective or required by applicable consumer protection laws:

  • Products that have been used, worn, or damaged after delivery.

  • Products that are not in their original condition or packaging.

  • Custom-made, special-order, or personalised products.

  • Products returned without proof of purchase.

7. Exchanges

Where stock is available, we may offer an exchange instead of a refund for eligible returned products.

8. Contact Us

If you have any questions about this Refund and Cancellation Policy or would like to request a cancellation, return, exchange, or refund, please contact us using the contact details provided on our website.

Lejone Safety and Essentials is committed to handling all refund and cancellation requests fairly and in accordance with applicable consumer protection laws.